Indus Hosting Contact Information

We will be glad to hear from you! If you are trying to reach someone by phone, our offices follow the Pacific Standard Time. Email to the appropriate address is always welcome and many times processed after-hours depending on staff availability and its priority.

Sales Information


Complete Server Hosting (WAVE): sales@sharedhosting.net
High-Throughput Server Hosting: sales@sharedhosting.net
Shared Hosting: sales@sharedhosting.net

Technical Support


e-mail: support@sharedhosting.net
Fax should not be used for reporting technical problems unless you have notified a member of the staff that you will be using it for security reasons (typically for inter-provider secure communications).

Billing Questions and Payment


e-mail: accounting@sharedhosting.net
It is safe to fax us a credit card number accompanied by a cover letter to our accounting department. Always mention your eight digit account id in all billing related communications.

Comments About our Website


e-mail: support@sharedhosting.net

Copyright And Trademark Infringement


The Online Copyright Infringement Liability Limitation Act makes an ISP not liable for copyright and trademark infringement related to materials published online by its customers, provided that the ISP follows the interim regulations by providing contact information for an "agent to receive notification of claimed infringement."

If you believe one of our customers has published material on our Web server or FTP server that infringes your copyright or trademark, please contact:


The easiest and most effective medium for contacting us to report problems or to get technical support is through email to support@sharedhosting.net. Please include as many details as you can about the problem you may be experiencing. Such as the Website address that you may have problems reaching, the name of the FTP or telnet server you are having problems connecting to, the username/login you are using for access (if applicable), and the error message your tool, such as the Netscape Communicator, WS_FTP etc., or our server reports back.

If you believe the problem is of an ugent nature, ie it qualifies as a network or server emergency at our end, please use the word URGENT in the subject line and make sure the subject line itself describes the nature of the problem, in addition to the details in the body of the email message. The subject line is automatically paged to our operations staff on call, who will do a primary evaluation whether to treat it as an emergency by looking at the subject line.

The most preferred way for reporting a true network or server emergency at our end is by calling +1 408.863.4848. Use extension 2# and leave a detailed message identifying your domain name and the precise nature of the problem. It is best to refer to an email message that you may have earlier sent to support@sharedhosting.net describing the problem in writing. You must leave your return phone number in order for us to call back and verify the nature of the problem.

Please send questions or problems about billing of your services to accounting@sharedhosting.net. If you are replying to a statement we sent, please be sure to quote the entire statement and highilight the exact line items you may be referring to. Always include the eight digit account id to expedite the reply.